Please share any memories you have from that time. What do you remember of the news reports, what was said on Campus, among your friends, local gossip or as a friend or aquaintance?
My 1st email to firstname.lastname@example.org
I went to my local Sprint store to complain, once again, about the 3rd phone line I was pressured into buying. I received a phone call in March 2008 from a Sprint rep located, I assume because of the heavy accent, in India. After quite a while on the phone he convinced me to get a third line. 631-41X-XXXX. I already had 631-38X-XXXX and 38X-XXXX. I basically took the extra line because this guy would not let me off the phone. I was told that I could cancel at any time if I was not happy with the phone. When I called to cancel I was told it was too late. Maybe I misunderstood? That is possible since the guy I spoke to had a heavy accent. I figured, “Oh well, they got me.” I called off & on to complain but never got any satisfaction. In November I was speaking to my son’s future mother-in-law & she said the same thing happened to her. That started me getting angry about the whole thing again. I called & the rep added 1000 text messages to my son’s phone number, I guess to shut me up. Then I went on line and noticed I’ve been paying for Vision I never ordered since May of 2008. I asked the rep to remove the charges & she said I could only dispute up to 60 days. She took off 2 months of charges. Now I’m more unhappy than ever. My 631-38X-XXXX phone expires 3/10/09. I’ll let the contract die a natural death. Next my son’s number expires 631-38X-XXXX, that, too will die a natural death. Lastly, the phone I never wanted, never used and just absolutely hate 631-41X-XXXX will finally expire & I will be finished with Sprint for the rest of my natural born days. Except to tell anyone who will listen never to get Sprint as a carrier as the service is terrible and the company uses under-handed tactics to trick people into getting phones they do not want. So, Dan, your employee told me you were the last stop in the complaint department and this is probably a too-familiar story. Do you have a solution? Thank you in advance for any you can give. I am blind copying everybody I know. And if I get some satisfaction, I will copy them with your solution also.
Thank you for taking the time to write. We’ll be looking through all the ideas and feedback we receive.
This will, of course, take some time. I appreciate your patience until
we can get you a response. A representative from my office will be
contacting you in about a week.
In the meantime, I encourage you to visit www.sprint.com to learn more
about the significant savings available to individuals and families
through Sprint’s Simply Everything and Sprint’s Everything Family plans.
Or, through our Ready Now program, make an appointment with a store
representative to learn more about how to use your device.
Once again, from all of us at Sprint, thank you. Dan Hesse CEO
So they call me from an unidentified line:
I apologize for any inconvenience your may have experienced. I would like to speak with you regarding your billing concerns. I did attempt to contact you on (631)38x-xxxx, but was unable to reach you. Please respond indicating the best time to call. You may also contact me on (757)223-3761. Sincerely,Melaine H.(757)223-3761 Sprint
So they call me from an unidentified line again:
Thank you for returning my call. I did attempt to contact you this morning on both (xxx)xxx-xxxx and (xxx)xxx-xxxx, but received your voicemail. Please respond indicating the best time to contact you. I can also be reached on (757)223-3761.
Per our conversation today, you did indicate that you did not request to add the data service to phone number (xxx)xxx-xxxx. I understand that you are requesting additional credit for this service as well as the cancellation of (xxx)xxx-xxxx with no penalty. I am currently reviewing your account and will follow up with you once a resolution is reached.
Please contact me on (757)223-3761 if you have any questions.
End result? I did finally speak to her…..She was NOT helpful, and basically said, “tough luck.” I still have the phone-no credit given, except for a Vision Pack they snuck in a year ago. They gave me 3 months worth of credit for that.
After my brother’s birthday lunch me, my sister-in-law, my mother and my partner took a ride to an Asian grocery store my sister-in-law wanted us to see. Afterwards, we decided to take the long way home, as usual, since we like to explore CT’s back roads, and it was a beautiful day. I was in CT from Long Island, where I live.
I was driving, heading down Route 165 and had just crested a hill. A young man was in the road, waving me around what looked like a motorcycle part. I slowed. Took in the scene. A few parts were strewn across my path. Time stopped. A hush fell. The man waving me through looked as if he was in shock. His waving was haphazard, as if he wasn’t sure what he should be telling us to do.
A black jacket was oddly hanging from high in a tree. How did it get there? How could it have gotten so high up there? I looked at other branches, nothing else hanging from the limbs. I look into the waving guys face. It seems he is going to approach the car but he is frozen to the spot he’s standing in, making sure no one runs over the cycle parts. His body turns slightly towards the side of the road. My sister-in-law sobs in the back seat. My mother says, “Oh no”.
A woman jogger with a Nano strapped to her arm stands to the left, shock etched on her face. A deafening silence permeates the air. “Cathedral-like quiet”, I think. So quiet. A hush. Time stretched to slow-motion as reality reveals itself to me. I see a young man, face down. Body broken, so damaged. My mind tells me he cannot be alive. I know this intellectually. My heart says, “Maybe. Maybe he is so hurt he’s unconscience.”
My heart says, “Pray.” I pray; Please God, let him live. Stay with him. Please. I can see he is young. My son just turned 24 and I do not want to face what this boy’s family will have to face, so, please God, help him. Save him. Stay with him until the police and medics come. Just help him to breathe until help arrives. I send my prayer to God, and his family. I know there is nothing I can do. The young man waving me on…his eyes are telling me, “Just go!”, and I do as the Trooper arrives. My eyes meet the joggers eyes. I see in her eyes the boy is not alive.
Later, at night, trying to close my eyes and not replay the scene over and over. Knowing in my heart he could not have lived. Praying that God comfort his family. Wondering what they are doing at this moment. Sending my prayer of comfort to them, and to the man who stood guard over the boy. Thanking his guardian for being with him as he left on another journey, on another winding road, on a sunny, peaceful day with Jesus as his guide. March 7, 2009.
Kenneth Troy, 23 years old. God Bless and keep you always.
What is it that I remember when I think of Hank? I think everyone who knows him well would agree with me on this. It was his calm demeanor, his quiet intelligence and his sense of humor. He was the kind of person that would make you laugh at the absurdity of life’s situations. That is what I will truly miss about him. He could make me laugh when I was having a bad day. He always cheered me up when he knew I was in the middle of a bad day.
Hank’s death was sudden. I remember when I heard the news I simply could not believe it. Hank was too young but it occurred to me that Hank lived his life wonderfully. The proof was in the way people reacted to his untimely death. It was as if a pall had settled over everyone. He was well-loved, well-respected and I think about the many things he did on earth, as a friend and I’m sure he’ll do much more in heaven. I will forever be grateful to have known Hank. I will forever be grateful that Hank was there at the right place and at the right time to figuratively save my life and sanity. I will forever be grateful for spending a number of years of my life with a friend like him. All the memories I have shared with him will forever be cherished and remembered. He will forever live in my heart… In all our hearts, I believe.
Hank is in heaven now and I am here reflecting on what I knew of him and his life. This is not the time to grieve his death but it’s a time to celebrate his life. I think back and remember how Hank touched my life, and the people around him. How he made me laugh and how good Hank was as a person.
The tears I am shedding is for the loss of a friend, and they are tears for his sons, whom he loved with all his heart. There was always a look of great pride in his eyes when he spoke of their accomplishments and of their trials and tribulations growing up. He often told me that they were not alike, but that each of them brought a different outlook and perspective on life and that it was amazing how two such different children could be born in the same household. And I know he felt blessed to have two son’s who were on the verge of becoming fine adults. If there is one thing I want to convey about Hank it is this: He was a great person and he loved his son’s dearly. I will forever miss Hank, but I know in the right time, I will meet him again. Thank you, Hank for giving me the privilege of being your friend. So, Hank, very special man, lovely man, fantastic man, your friend bids you farewell this afternoon.
In the strange and hollow day since you died I find it helps me to remember the times I shared with you, the things we had already done and enjoyed, and to be eternally grateful for your friendship.